Live chat promo green

Public transport for people with disabilities in Victoria

In May and June 2013 the Commission ran a survey inviting people with disabilities to tell us about the accessibility of buses, trams, taxis and trains.

The report notes the results from this survey, which were also used to inform our submission to the Federal Government's review of the Disability Standards for Accessible Public Transport.

The Commission has met with Public Transport Victoria (PTV) and the key public transport providers in Victoria to inform them of the findings of this survey and discuss the steps they are taking toward accessible services.

Some key points to note are:

  • PTV will soon be releasing the Accessible Public Transport Action Plan 2013-2017, which will be available on their website
  • Following a procedural review in September, V/Line will no longer allow customers to travel in the conductor's van (baggage compartment). This will be compulsory as of 15 October 2013. V/Line will arrange alternative transport for wheelchair customers wishing to travel on services without appropriate accessible carriages.
  • Yarra Trams provided a detailed response to the report, available here (PDF/RTF).

Thank you to all those who took the time to complete the survey.

If you want to make a complaint about discrimination in transport please contact our enquiry line on 1300 292 153 or (TTY) 1300 289 621, or send an email to

Sidebar complaints 2
Sidebar newsletter 2
Sidebar live chat 2